FYI: I'm getting married in about 2 hours.

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So, the Custom M&Ms I ordered arrived at the house today. The custom printed ones were fine, but one of the extra bulk custom color bags was the wrong color. Instead of Blue they shipped Dark Blue. Frustrating. So I called their Customer Service number. "My M&Ms" gets a A+ for customer service from me:

1. No waiting time. The number rang, a automated response said "Thank you for calling My M&Ms Customer Support" or some such thing. Then a real live human answered.

2. Polite and helpful! She asked what she could help me with, and I told her the problem. Then she apologized for the mistake in a sincere tone of voice! She looked up my order information, and verified that I was the same person that placed the order (asking for the email address, billing address, and phone number on the order). Then, not only did she tell me how they were going to ship the correct item, she asked when I needed it by (which wasn't an issue since I was planning ahead, but led me to believe that they would have rush-processed the order if necessary). So now the correct color is on its way, and they're letting me keep the mistake order for the inconvenience.

It's so rare to get helpful, friendly customer service these days. While it was annoying that the order was incorrect, at least fixing it was a painless process requiring only a couple of minutes on the phone.

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