So. I signed up for a CapitalOne card before traveling to Europe. The main reason being that CapitalOne does not charge a 3% foreign transaction fee like most other credit card companies (like my Citi card). A second bonus was that the CapitalOne card would be interest free until my October statement. That was the wording as I remember it (for some reason I didn't save the terms and conditions on the original offer). In August I called CapitalOne to reverify that the interest rate was 0.0% until my October statement. I was told this was the case. So, planning to make sure there was no chance of accruing interest on any amount I made sure to pay off the entire balance after receiving my September statement.
Well, wasn't I surprised to find that I had an interest charge of $7.49 on my October statement. I was a bit confused by this since I had paid the entire balance of the September statement by the September due date. Apparently with the magical way that CapitalOne runs their numbers my 0.0% interest rate stopped applying at some point while my account still carried a balance. Of course, they don't give you the specific numbers about where the magical Finance Charge comes from. There's a randomly selected number labeled "Balance Rate Applied To:" which despite my best efforts, I couldn't get that number by using the formula described in my fine print (and which the CSR related to me several times). The fact that I could do math was apparently the tipping point in making the charge go away.
After spending about 35 minutes (of which 28 were probably spent on hold for various reasons) on the phone with the first CSR my call was picked up by the supervisor. Before even beginning she tries to make me feel better about being a CapitalOne customer apparently by thanking me for having my account and congratulating me for having a "Platinum" card status (oooOOOooo, I'm all better now, thanks).
I again explained that my 0.0% interest rate was supposed to go up to my October statement. And again she tried to tell me that the Finance Charge I was being assessed somehow came from the day that my full payment went through until the billing cycle ended on October 6. My argument was that if Interest was being charged for those days, then on those days the balance was 0, so..... where does the magical $7.49 come from and why was the interest rate being applied to those days anyways??
Now, having been on the phone for 48 minutes they probably were afraid that I didn't have anything better to be doing with my time (not true, but it was the principle of the matter!) and that I would continue to press the issue until I was given a satisfactory answer about why I was being charged, she gave in. Without further explanation she agreed to reverse the Finance Charge, and then said, "I also notice that we can reduce your Interest Rate from 11.90% APR to 8.90% APR, would you like to do that?" Gee... let me think, I never pay interest, but on the other hand... How many people do they get that refuse the lower interest rate? So I asked to make sure that there were no catches or other changes to my account. She then read the official legal disclosure about what changes would be made, which only amounted to the APR changing, so I agreed.
All said and done, if you were to consider the problem as I having made $7.49 for my time on the phone then I worked for an incredible wage of $9.36 / hr. Good thing I didn't take time off of work to have this argument and that I didn't use my cell phone. I realize it really wasn't worth it monetarily; but, as I said before, it's the principle of the thing.
Not that I would have been terribly annoyed if they had managed to give me a valid reason as to why I was being charged. I did use their card for all of my transactions in Europe, paid no foreign transaction fee, and then paid no interest on the entire amount charged. But, hey, just because I can successfully work their system doesn't mean they get to screw me for no reason.
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